Privacy Policy

1. Introduction

Chom Suan ("we", "us", "our") is committed to handling the personal information of residents, family members, and website visitors with care and transparency. This policy explains what data we collect, why we collect it, how we use it, and what rights you have over it.

Our registered place of business is 34/1 Moo 3, Rawai, Mueang Phuket, Phuket 83130, Thailand. For data-related questions, contact us at [email protected].

2. Data We Collect

Information You Provide Directly

• Contact form submissions: name, email address, phone number, message content
• Enquiry communications: information shared by email, phone, or in person
• Residency information (for residents): name, nationality, date of birth, dietary preferences, next-of-kin contact details, health context where voluntarily disclosed

Information Collected Automatically

• Website usage data via analytics cookies (if consented): pages visited, session duration, device type, approximate location
• Technical data: IP address, browser type, referring URL

Data We Do Not Collect

We do not collect medical records, financial account details, or sensitive health information without explicit written consent. We are a non-medical residence and do not operate as a healthcare provider.

3. How We Use Personal Data

We use the data we collect for the following purposes:

• Responding to enquiries — to answer questions from prospective residents and families
• Providing residential services — to manage daily operations for current residents
• Family communication — to send agreed updates to family members of residents
• Website improvement — to understand how visitors use our site (analytics, with consent)
• Legal compliance — to meet obligations under Thai law and applicable international requirements

Legal basis: For enquiries, our lawful basis is legitimate interest. For resident data, our basis is contractual necessity and, where required, explicit consent. For analytics, we rely on your cookie consent.

4. Data Retention

• Contact form enquiries not resulting in a residency: retained for up to 12 months, then deleted
• Active resident records: retained for the duration of residency plus 3 years
• Former resident records: retained for 3 years following the end of residency, then securely deleted
• Analytics data: retained in aggregated form for up to 26 months

5. Data Sharing

We do not sell personal data. We share data only in the following circumstances:

• With family members of residents, according to protocols agreed with the resident
• With third-party service providers who assist with website hosting and analytics, under contractual data processing agreements
• With Thai authorities when required by law

We do not use personal data for advertising purposes. Our website does not host third-party advertising.

6. Data Security

We take reasonable technical and organisational precautions to protect personal data from unauthorised access, loss, or disclosure. Resident records are held in access-controlled systems. Staff with access to personal data are trained on data handling responsibilities.

In the unlikely event of a data breach affecting your rights, we will notify you as quickly as reasonably practicable.

7. Cookies

Our website uses cookies. Essential cookies are required for the site to function. Optional analytics and preference cookies are only set with your consent. For full details, see our Cookie Policy.

8. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

• Right to access — request a copy of the data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — ask us to delete your data in certain circumstances
• Right to restrict processing — ask us to limit how we use your data
• Right to object — object to our use of your data for legitimate interest purposes
• Right to data portability — receive your data in a structured, commonly used format
• Right to withdraw consent — withdraw any consent given at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Third-Party Links

Our website may contain links to external sites, including Google Maps embeds. These third-party services have their own privacy policies, and we are not responsible for their data practices.

10. Children's Privacy

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from individuals under 18. If you believe we have inadvertently collected such data, please contact us promptly.

11. International Visitors

Chom Suan operates under Thai law. Residents and families from the European Union, Australia, the United Kingdom, and other jurisdictions may have additional rights under their local data protection legislation. We aim to honour these rights wherever reasonable and practicable, and we encourage you to raise any concerns with us directly.

12. Policy Updates

This policy may be updated from time to time. The current version will always be available on this page with the date of last revision shown at the top. Continued use of our website or services after a revision constitutes acceptance of the updated policy.

13. Contact

For any questions regarding this policy or our handling of your personal data:

• Email: [email protected]
• Post: Chom Suan, 34/1 Moo 3, Rawai, Mueang Phuket, Phuket 83130, Thailand